Payment of Service
All bookings are subject to a non-
If your need to cancel falls outside of your 14 days final balance due date, there
is no additional cancellation charge to your non-
It is your responsibility to ensure that all address details and any maps to the venue are correct, including a full postcode and contact telephone number of the event organiser and venue. Snapbros cannot be held responsible for any errors or delays resulting from incorrect, incomplete or missing addresses and contact details.
Access and venue parking
It is your responsibility to ensure that there is access for us to unload and reload at the venue as close as possible. This includes the parking of our vehicle during the unload/reloading period. In the instance that the only parking for access is on restricted parking you will be liable for any parking fines that may occur. You also need to provide parking spaces for our vehicle during the entire time we are onsite. Any parking charges that may occur are the sole responsibility of the client/event organiser.
Events beyond our control
Snapbros cannot be held responsible for any circumstances that may prevent us from attending your event, these may include, but are not limited to, severe weather conditions, traffic delays, breakdown of our vehicles, sickness or equipment failure. In the case that we cannot attend or fulfil your hire due to events beyond our control, we will contact you or the venue as soon as possible. In these instances our liability will be limited to the refunding of all monies paid.
Set up of service
It is your responsibility to ensure that the venue has agreed for Snapbros to be
in attendance at their venue for the entire agreed time. This also includes ensuring
that there is access to enter the venue and sufficient space with a power socket
in close proximity to where the services are to be set up (within 1.5m). If there
is insufficient space for Snapbros to set up you will still be charged the full cost
of your hire package. It is your responsibility to inform us of any circumstances
that may result in setting up taking longer or being delayed. These may include,
but are not limited to, the need to setup on any other floors other than an already
agreed floor and needing to travel up and down stairs, a long distance from unloading
area to set-
Snapbros will arrive to set up anywhere from 60 to 90 minutes before the agreed time of the event, depending on what service has been hired. The hire period will commence from the agreed period of time as per the booking form and finish at the agreed time. In the event that Snapbros is not ready to commence at the agreed time due to our fault we will still give you the agreed hire period by extending the finishing time of the hire. In the event that the hire does not start at the agreed time as set up has been delayed due to either the venue not allowing access on time or your event over running, the hire will still end as per the agreed time on the booking form. In the event that we have set up in time but the hire does not start at the agreed time due to over running of previous activities by yourselves or the venue, the hire will still end as per the agreed time on your booking form.
Termination of hire
Snapbros will not tolerate any abuse or threatening behaviour to our staff. If this does occur Snapbros are within their right to terminate the hire. We are providing a service to yourselves and guests and therefore feel that our staff should be treated with the respect they deserve at all times. Snapbros are also within their right to terminate a hire if they feel that any equipment or property belonging to Snapbros is in danger of being damaged or has been damaged due to unruly behaviour from guests or venue persons. We also reserve the right to refuse guests to participate in the activities if we feel they are too unruly or too intoxicated. In any instances where we feel there is a need to terminate the hire we will always speak to the host first to try to resolve the matter before terminating. If we do have to terminate the hire due to reasons stated above, the full cost of hire is still payable and we will not issue any refunds for hire time that has been cut short.
Damages to the equipment
If for any reason our equipment is damaged during the hire period by one of your guests you will be responsible for the full cost of repair or replacement, including any additional fees such as postage etc. If any equipment is damaged and this affects the services, the hire will be terminated as per our termination section above.
When using any of our services, all children under the age of 11 years old are to be supervised at all times by an adult or person over 16 years old deemed responsible for their care. We reserve the right to not allow children to use our services if they are not accompanied by or under the supervision of a responsible adult or person responsible for their care, or if we feel they are hampering the enjoyment of our services for other guests.
Use of photos by us
By booking Snapbros for your event you are agreeing to the possible use of any photographs taken throughout the interactive services of yourself and your guests, for any suitable means. This includes, but is not limited to, advertising and promotional material either in print or on the internet. By us attending your event we are of the understanding that full permission has been granted to do so by yourselves and your guests.